FAQ
Frequently asked questions
Answers on intake timing, pricing, prescriptions, compounded medications, and program management.
Nautic Health is a technology platform that connects eligible patients with independent U.S.-licensed clinicians for weight-management programs. Nautic Health is not a pharmacy. Fulfillment occurs through licensed pharmacy partners only when prescribed.
After you begin, you finish the secure medical intake and identity-verification steps required for licensed-provider review — before any provider decision and before any fulfillment.
No. Purchasing or completing intake does not guarantee a prescription. A licensed clinician must determine that treatment is medically appropriate before any prescription is issued.
Program pricing reflects the online clinical consultation, standard shipping when a prescription is approved, ordinary program support, and routine follow-up required by the program. Laboratory testing, expedited shipping, and third-party services are not included unless specifically stated.
Compounded medications are not FDA-approved. They may be prescribed for an individual patient when a licensed clinician determines they are clinically appropriate.
You may cancel or manage your program by contacting info@nautichealth.com. Refund eligibility depends on program status and the terms described in our policies.
Starting a program creates the account your intake is attached to and reserves clinical review capacity. The intake itself is the clinical step — it happens before any provider decision and before any fulfillment.
No. Purchasing or completing intake does not guarantee a prescription. A licensed clinician must determine that treatment is medically appropriate before any prescription is issued.
Many reviews are completed within one to two business days after a complete intake is submitted. Complex cases or requests for additional information may take longer.
You may receive secure messages requesting clarification, photos, or laboratory work before a decision is made. The program cannot move forward until required information is complete.
If a clinician determines another program is more appropriate, that recommendation is handled through the clinical review process rather than self-switching products after payment.
Standard shipping is included in the monthly program price when a prescription is approved and fulfilled. Expedited or replacement shipments may not be included unless specifically stated.
Still have a question?
Reach our team or begin a confidential intake for licensed-provider review.